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  • I have had two dealings with Scott's Coach Works, and both were what I would call five-star experiences. The first involves an unfortunate incident with a pillar in a parking garage last year. Scott's was recommended by two friends whose opinions I value, and it's not far from where I live, so I chose them sight unseen. I was not disappointed. To begin with, Scott's workmanship impeccable - you'd never know how badly the car was damaged. Moreover, Matt, the guy who was helping me out at Scott's, made dealing with my insurance company a breeze. When I called the insurance company, they tried to steer me to one of their "preferred" body shops. Matt made it clear to me that Arizona law does not allow the insurance company to mandate where I could have my vehicle repaired, and he handled communications with the insurance company after I had filed my claim. My experience from beginning to end was professional and pleasant. I had my second experience with Scott's last week. As I pulled into my parking garage at work, I rolled down my power window and then the window would not roll up. I was left with no choice but to carry my valuables up to my office, as I left my car with its window permanently rolled down. I got to my office and called four repair shops, including my dealer, to ascertain what it would cost to fix the window. They all identified the same problem and the quotes they gave me ranged from $500-$600. I decided to go with Scott's based on my first experience there. I again spoke with Matt, who told me to bring my car in the next morning. I did so, and not only did they have it fixed by 2:00 that afternoon, but the total cost was well below their initial quote. The service was top notch, and the car is as good as new. Based on those two experiences, I wholeheartedly recommend Scott's Coach Works.
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