If I have to get asked one.. more.. time.. if I have a reservation when the place is empty... Then :-\
One has to wonder what the real deal is when the place is empty and you get asked if you have a reservation. And not only do they do that, but explain to you that every table in the house is reserved and that they guess they can give you this crappy table over here but you only have 35 minutes to eat and get out. Like really?! That's no way to treat a customer. This is not the first time this has happened here. Then one has to wonder why SOME people of a certain NON colour.. don't have a reservation and get seated no problem and don't get the same shpeel I did. Hrmmmm... :-/
As for the service it takes forever and a day to get anything if the waitresses aren't busy ignoring you or chatting it up near the bar. The food takes forever to come and so does the free bread.. And it's FREE!
The food itself is.. Ok. I find it overcooked and too oily for my taste.
Take a note from your other location on Yonge Street. When a paying customer comes in and your place is empty, you say how many and pleasantly seat and serve them.. Not make them feel like they ain't shit and they should be lucky to get a crappy table and have to get out in half hour and then don't bring their food for an hour.
THAT is bad bad customer service and terrible business.