| rev:text
| - It takes an exceptional experience for me to post a review. I got the worm in the apple in this case, so I felt it right to warn others.
I purchased the iPhone 6 on day one. The staff member who took the order spent 15 minutes with me to get things going. Since that day, I have spent hours in the stores, and in the phone, with Apple staff trying only to get what I paid for. I have been given a new phone because my first one was proven to be faulty, but was not compensated for the additional cellular network charged that Apple themselves told me was the fault of their product. I was given a letter from Apple that said their device was guilty of runaway data usage. They told me to take this letter to my carrier and ask my carrier to reverse the additional data charges because it was Apple and not me that caused it! My carrier, of course, told me that they would not reverse the charges.
Yesterday, I went to Chandler fashion mall to the Apple Store to ask a few questions that I had regarding the new phone. I was told that I could wait SIX HOURS for a 10 minute appointment with a tech, or I could wait two minutes to ask general questions to an employee. I took option number two...
Joshua was assigned to me. I watched as he told the person he "had me covered" and then proceeded to walk around without talking to me or anyone else. Then he walked over and told me that he would be a couple more minutes. I watched as he walked twenty feet away from me and stood motionless for a couple minutes waiting for something much more important than me. It never came, so he proceeded to walk around the store without even talking to anyone. Then he came back, and approached a fellow employee who was standing beside me. He asked him to help me with my questions and left. The other employee couldn't help me as he was ACTUALLY HELPING his customer. Joshua left again and tried looking important, all the while not talking to another customer or staff member.
Finally, the original person who told me to wait two minutes went up to Josh and pointed my way. I appreciated this as I had been waiting about 10-15 minutes already, and Josh hadn't spoke to me or anyone else the whole time. I then heard Josh tell her that he "had me covered" again. I walked over to him and reassured him I was definitely NOT covered. I left without any face time or questions answered.
I hope Joshua experiences the same level of service in his life as he gives others in theirs. That is my hope for him.
Apple, on the other hand, has a good product in my opinion. I hope they can find ways to make their customers feel appreciated and supported in their purchases.
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