I love this place! I go here for breakfast 3 times a week and I'm never disappointed. Get their breakfast sandwhich with a latte to go ..yum!!! Cute family business with a friendly atmosphere. Even though they are always busy, their service is very fast. I don't know about the review on 11/29 but the bagels are always fresh and out of the oven when i come. Their cream cheese is home made and delicious!! Definitely a 5 star restaurant.