I have purchased from this store and location twice and have been happy with both transactions and product.
I shop here for my hubby's DC brand shoes as they have the best selection always along with good prices. I pick out the style of the shoe I want and I ask for my husbands size and I am on my way.
This last visit was cool because the Supervisor Eugene was on duty and he was a sweetheart and shook my hand thanking me for my business.
Their service is always on it, the same male employee (salesperson #28045) helped me on both of my visits 6 months apart. This fellow is not pushy yet he works his rump off in helping you find what you are looking for. I wish I could remember his name because he is Awesome and truly likes his job and it shows when he is assisting you.
I have never had an issue here, I go in pick out a pair of shoes and they bring me the size I requested.
I only tip is to make sure you try on what you buy or make sure like I do if you are buying for someone else that you are certain of the size.
Their receipt clearly states the following:
No refund...No refund...No refund
Exchange or store credit within 30 days of purchase if unworn with original box. Tags and receipt.