The sales staff at this store really are hit or miss. I've walked in a half dozen times to buy things + a few more just for fittings / pick ups. Out of the times i came here to shop, the first few times the service wasn't great. I'm a guy in his mid-twenties, and although i dress the part at work, i tend to have a very different style than brooks brothers on my days off; i guess this may have deterred people from helping me. It's not that they were rude (although one specific person was), it's more that they just didn't show any interest in helping me.
Eventually i came across 2 people working here who really outshined all other upscale menswear stores for me. I can't remember the name of one of the guys, but the other's name is Christopher. He was really good at bringing things down to my level and really went the extra mile (on one occasion, he even expedited a tailoring job because he knew i needed it by a certain date). The service was so good that i ended up buying 4 suits, including 2 Black Fleece, and a tux from him within a 6 month period.
The place gets a 4 star only for the two sales staff. It's just a shame that the rest can't also come down off that pedestal and treat all customers with decent respect.