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  • This hotel was a pretty convenient location when you need to be in Phoenix, Gilbert and Tempe all within the same weekend. I booked it through Expedia so prices were fine. I requested an early arrival and when I got there they said nothing was available and to check back in an hour. My friend and I went and got lunch and an hour later when we checked back there still wasn't anything available, so I asked if I could leave my phone number and if they could call us when a room was ready and they said sure but we can't guarantee that we'll call you because that "isn't a priority". So we left (again), came back an hour later, nothing was available, so we waited in the lobby until our guaranteed booking time. I get that a lot is dependent on an early check-in, but the staff was pretty unhelpful and aloof. It's pretty obvious that this site was not originally a Double Tree, but rather they took it over and didn't really upgrade it much. There's no overhead lighting in the rooms, only a few dim lamps. Hardly any outlets, so if you're traveling with people and they each have one or two electronics, plan to charge in shifts. AC unit is incredibly loud but since it's AZ you need to keep it on or you'll roast.
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