Went to the Corner Bakery Cafe for the first time. I had really high expectations after reading all the positive reviews. I decided to do a take out order, which I normally don't do visiting a place for the first time.
I ordered a Turkey Sandwich with bacon on a Pretzel Bun. When I went to pick up the order I was told there was no Provolone cheese. I was okay with it. I also ordered a Chicken Pomodori, soup and some desserts. Before leaving, I had to remind the staff to give me my order of chips. No big deal. Once I got home, it was a different story. The turkey sandwich I ordered had no turkey and was nothing but bacon! Really! I open the Chicken Pomodori and it was completely burnt and smelt burnt. The soup was mediocre. The cookies however were great!
I called to speak with a manager. After sitting on hold for 12 minutes, I was finally able to speak with the manager. Mandi was very apologetic and offered to redo the entire meal. She offered me gift certificates and to comp my entire meal. I asked to have to two items removed from the bill and pay for the rest. She took my information and asked me to come back to resolve the issues. Needless to say, my interaction with the manager was the only positive from this experience.