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  • Hands down the worst customer service I have experienced in years. Called my insurance for a tow and this is who was sent to me. Tow was called at 1pm and scheduled for 230. Called at 250 and was told they were busy and another 30 min. Called again at 330 and was told 30 more minutes. Called my insurance to change companies and the insurance agent told me that that company didn't have a truck even available yet. They scheduled another company but it was gonna take too long so I had to reschedule the tow completely, even tho the second company was actually gonna be early. So go figure charity gets the tow call for the later pickup. I'm a nice guy and figure, hey stuff happens, I'll give'em another shot. They're scheduled to pick up at 920pm.. I call at 930 and am told 20 more minutes.. So I ask actually 20 or what.. And the guy says he's gonna cancel the tow and hangs up. I call back and he says the truck broke down. I call back again and ask for his name and he says "guy" I know real original this one is. Horrible service, but at least the "guy" was super witty.. Anyone has to be better than this
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