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| - Decided to go there last night so I went online to place our to-go order. Soon discovered that you cannot order certain things online even though they are offered on the menu therefore I just called the restaurant and placed the order, to be picked up at 5:50pm. The girl that took my order explained that they were still working through the online system and hopefully you will be able to order everything soon. She read my order back to me and it was correct. I arrived at 5:50 to pick up our order and the young man read everything back to me again, just as I had ordered it. He told me that it would take about 5-10 minutes to put my order together. Ok, I'm assuming they don't prepare the dishes until you arrive so that it will be nice and fresh. I'm fine with that.
About that same amount of time passed and they showed up with my bag of food. As I was preparing to walk out the door, a server stopped me to tell me that we were missing our 6 rolls that had been ordered and it would be a few minutes because they have to be made from scratch. A little confused now since they were in the order and everyone knew it but again, I sat and waited. In about 5 minutes the young man brought me a tray with 3 rolls and said "here you go - have a nice evening". I looked at him and said where are the other 3, I ordered 6? A look of confusion came over his face, he went back to the young lady (who I assume was the mgr on duty), told her and she asked someone to make another order. She came back to me, apologized and asked if there was anything else she could get for us, nope just the rolls was my answer. This took about another 10 minutes.
Now, she did apologize for all the delays and gave me a gift card to use and the food was good. Service was really poor. I don't understand how two people can read your order off to you and then the kitchen can't get it made. In my estimation, I must have waited until at least 6:15 until we received our full order of food.
I'm hoping they were just having a bad night but they do need to work some bugs out of their online ordering system.
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