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Like many people out there, I was looking for the perfect engagement ring for my fiance. I went to many of the jewelry stores inside the local mall. The different sales people that I interacted with we're all very polite and helpful but I honestly felt like after I explain to them what I was looking for they picked it up and ran with the best way to pad their commission check. I understand a lot of jewelry stores pay their employees on commission, so I don't fault them for that. I do however fault them for the broken promises of not calling me back when tbey said they would. I just felt very uneasy every time I left one of the stores and I was very happy that I did not go through and make the purchase with one of the other companies before I went to Shane Co.
I knew what my fiance was looking for in style and color. I checked out the Shane Co website, and yes I found her perfect ring! YAY ME!!! I went into the Scottsdale location with just a downloaded picture from the website and a item number. The first sales rep that I dealt with had told me that the ring was not available at that location but that he would have it shipped in by the end of the week. Sure enough I had a phone call within 3 or 4 business days as I was promised that the ring was in the store. You know what they say in that song " life is what happens when you are busy making other plans". Life happened I never forgot about that ring. It honestly had been about two and a half months since I made it back to the store. I went in there on Monday April 21, 2014 and the sales lady Laura had told me that the ring may have just been shipped out. I was fully prepared to start all over again trying to find the "next" one perfect ring for my fiance. She had told me she may have thought it was still in the back room. She returned about 5 mins later with the ring in her hand. She then asked the standard questions, what kind of center diamond what I like? What is the price range that I was willing to spend that kind of thing. I had told her that I wanted to spend $3,000-$4,000 max. She then showed me the type of center stone that I was looking for, and a size that was well within my budget. after about a half hour, which went by incredibly fast, I had my fiance's perfect ring all ordered and ready to go.
I have to recommend anybody who may be looking for that one perfect ring for their fiance, or any type of jewelry to put Shane Co. at the top of the list. The way I was treated made me feel like I was somebody special when in reality I am not. I had just gone into the store after running some errands, and I fully did not plan on going into any type of jewelry store. I was wearing sandals cargo shorts a t-shirt in an old ratty sun bleached Sun Devil hat. They didn't treat me any differently then if I had gone into the store where in a brand new Armani suit. I cannot say enough great things about my entire experience from start to finish with every single person that works at the Scottsdale Shane Co
Guys do yourself a huge favor, and as you search the internet, much like I did, looking for that perfect engagement ring/ wedding set, when it comes time to actually go into a store, make sure your first stop is your local Shane Co. I can not promise you will find that one perfect ring, but at least give them a shot.
I will be going back for many years to come. If I could I would rate Shane Co higher then five stars. Yelp, you need to see about changing that. I will so give it the highest rating possible
Addition To My Review:
I keep odd hours, and my schedule and traditional business hours rarely mesh. I had some follow up questions so I went to the Shaneco.com site. I left a message in the general voice mail box. As before, I had a very prompt return call the very next day. For better or worse, my call came across the desk of a VERY HELPFUL employee named Angela. Through a series of phone tag and voice messages, she answered every single question. She is another fine example of the extremely high caliber of employees that Shane Co. have on staff. Just like earlier in my review, anyone who is out there looking for some great quality jewelry, and very reasonable prices, head into your local Shane Co. location, and at the very least, see what they can do to help with whatever you are looking for. Hopefully you will not be disappointed, I can honesty say that I am not. They genuinely have a very loyal customer for life.
Good luck to you in your searches for that perfect piece of jewelry.
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