We stayed here this weekend because it was close to the venue for our friend's wedding. The hotel wasn't terrible, but... the whole experience was disappointing.
They told us when we booked that check in was at 4pm, and seemed pretty inflexible about that on the phone, even though when we got in at 11 it was no problem checking in. We were told that the hotel has a deal with a cab company for a flat rate to the airport, but didn't tell us we had to arrange that in advance. They don't have conditioner in the rooms, only shampoo. Front desk staff were very unhelpful regarding local directions. Check out time is noon, but our keycards for our room weren't working around 11:30 after we got back from coffee in the restaurant downstairs. And the dishes in the hotel restaurant weren't clean. My friend was given a water glass with egg or something in it. Dirty glasses and bad customer service seemed to be the norm in Calgary this weekend, unfortunately.