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  • GLASS IN OUR FOOD! Let me begin by saying that, we were regular patrons of this location prior to Monday's experience. As a family, we have probably visited this location every 1-2 months over the last year since it's close and convenient. I think the restaurant was busy because of the Dr. MLK holiday. We seemed to beat the rush and were seated quickly. While our section was full, our server was pleasant and attentive. She kept our drinks filled and continued to check on us throughout our meal. Since my daughter had a friend with us for the day, we decided to order dessert for the girls. We ordered two triple chocolate meltdowns that come with ice cream to share. The girls had one and the rest of us had the other. With his 2nd bite of ice cream, by dad discovered a very sharp piece of glass that he immediately spit out. We were disgusted and horrified that this was in our food and relieved that it had not been in the dish that the girls were sharing. Luckily, my Dad did not swallow this shard of glass and did not cut his tongue either. We alerted our server who apologized and went to contact the manager. The manager walked by our table twice, but we were not able to get his attention. Our server finally alerted him and he eventually made it over to our table. After showing him the shard of glass, his only response was to tell us that "there is no glass by the ice cream in the kitchen" and asked if we wanted him to remove the dessert from our bill (none of us wanted to eat the rest of the dessert and most of it was left on the table). He didn't apologize or make any attempt to ensure that this wouldn't happen to any other diners who ordered ice cream after us. Our server pushed the manager to make a further apology by taking $10 off our bill. We appreciated the offer and our server's effort (we didn't think she was at all to blame for the incident), but we will NEVER be going back to this or any other Applebee's again. The manager needs some customer service skills and our server needs a raise. I hope no one else had or finds glass in their food.
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