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| - At My Dr. Now, you are just a number. On New Years' Day, my fiance was in a lot of pain from a chronic condition he has which flares up from time to time. We thought about going to the ER, but then decided to check to see if My Dr. Now was open to try to avoid the expense of an ER visit. They were open, but only the office in the far South East corner of the valley - over an hour drive for us.
We arrived 3 minutes after they closed, in part because we passed the office (No sign on the street) and had to turn around. They refused to see him, and as we sat there trying to figure out what to do next, three other families came to the door whom they also turned away. It was pretty obvious to me that the place has enough business to warrant extending the hours a bit more.
By the time we got to the ER, my fiance was shaking and sweating due to the pain. Because of this, the hospital decided to admit him to run a bunch of tests.He ended up spending three expensive days in the hospital from something that could have been handled easily with a few simple prescriptions.
I understand that it was a holiday, and that people want to get home. I could understand the strict closing time a little better if this was a free clinic in an inner city with a line out the door and 'round the corner. I don't understand why the only clinic they chose to have open that day was not closer to more of their patients, and I don't understand is when it became more important to follow a policy than to observe and meet the needs of real people.
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