The lady that answers the phone and sets up appointments is super nice. I decided to go with Don after quite a few quotes and calling around. Don came out the same day to handle our Bee situation. He was very knowledgeable and spent some time discussing things with my husband. Well, after about a week, we still had some bees flying around. Those crazy critters decided to get into our shed. I called back, and Don came right back out. There were only a couple of bees. He finished them off, and they haven't been back! Great service, thank you Don and nice lady that answers the phone.