Run don't walk away from Cox. There are other providers in the Phoenix area. Do yourself a favor choose one of them. Cox product is good but customer service is lacking. It's not uniform ask a question from one representative and another will contradict it and probably try to charge you more. And BEWARE bundle packages are misleading it may say it's a six month deal but every bundle comes with a mandatory 2 year contract that can often only be found in the small print that comes with your first bill. Pay that bill and you're signed up. Cancel and you owe Cox $12.50 per month for every month of the contract you did not fulfill. Misleading, expensive once the deal is over and representatives are clueless.