5 stars for the outstanding customer service!
I've found Phillips to be dependable for a solid airport breakfast here in Charlotte and in other airports as well.
But I've never had such amazing service in an airport. Ever.
I had just gotten off a redeye from Denver and was bleary and foggy and in serious need of a black coffee injection.
I stopped into this Phillips since I've had decent experiences in other airports, and they are very accommodating of my substitution requests (no potatoes, bread, thank you very much).
The food was good, the coffee was black and always kept warm.
Here's the outstanding part:
I tried paying, and i had some issue with my card.
It would absolutely not go through, and there was nothing I could do.
I didn't have cash or another credit card.
Yikes!!!!
The manager came over and just very kindly told me that he would take care of it. And that I didn't need to pay.
WHAT??!! Amazing!
I got their address so I can send not only the tab, but I will be sending some flowers or gifts, and especially tip my waitress since I jipped her with my not-paying-ness.
I will be their regular whenever I'm in CLT.
Seriously. At the airport!? AWESOME.