I've been going to this salon for months and I have always loved the experience. It typically takes me a little longer because I have sensitive skin and nails and most of the technicians understand and are careful. I love Kim, Nancy, Ann!!!!
However this past weekend was nothing short of a cluster!!!!
First of all it took An Hour to seat me. Then when I inquired as to why clients who arrived after me were being seated, instead of apologizing, the front desk informed me that pedicures are seated first. Interesting!!!!
Next I was seated and then it took another 30 minutes to find a technician to remove my old gel nail polish. I think it took 3 different techs.
Finally last tech who worked on me didn't seem to care that she was hurting my nail bed and skin when trying to remove nail bed. When I suggested letting it soak a bit longer or putting in heat she got up and disappeared for about 10 min. She came back chewing her lunch!!!! I really can't make this up.
Finally started working on my nails. She didn't leave them in curing process long enough (30 sec for initial coats) and within 2 days, nail polish has come up on 3 of my nails. I've ruined one nail bed removing gel polish since it kept snagging on things!
Still that's not the end of the story! After finishing she walked away and didn't ring me up or ask anyone to ring me up. So there I am being made to wait, still again, to pay.
It took this salon 2 hours and 45 minutes to get to a gel polish removal and re-paint. I didn't even request a manicure!!!!
I've never been so disappointed at the lack of communication and customer service!!!!