I have been a faithful customer since 2011 and when I went into the bakery today was treated like dirt. I wanted to place and order for cupcakes for a graduation party in May the lady who waited on me was disengaged, poor customer service and did not know about the products. I purchased two cupcakes which were hard and it just did not feel like the Barb's my family and I have grown to love since moving to Phoenix, AZ. I found another bakery Sugar Jam Cookies in Scottsdale who treated us like royalty so they will take care of our baking needs from now on.