My services were supposed to be transferred on Saturday from 1-3pm. When 3pm came around, I had to call customer service to find out what was going on. I was advised that the time slot was from 3-5pm. I explained that this was not the case and it's a major inconvenience that I would have to wait another 3 hours. The first customer service rep was very polite and advised that I would be able to get a $20 credit due to the inconvenience. She transferred the call to Technical Support and this rep was not only rude but she kept talking over me when I was trying to explain the situation. She advised that she wouldn't issue me a $20 credit because the time slot indicated 3-5pm and that it was 3:15pm. She stated that I have to wait for the technician. This was the worst I've had from COX Cable.