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| - Giving this restaurant only one star and that is for the décor and setting. Had such high hopes for this eagerly-anticipated new restaurant. Went on a Friday evening with my husband, 2 kids and my parents early (4:30) to ensure getting a table without a wait. Menu looked fantastic, so many options! Our server, Jesus, took our order within a half hour and our appetizers came out pretty quickly. Mozzarella in carozza - a normally hot dish with melted cheese inside - was ice cold! After another hour, we still hadn't been served, yet the table next to us, who arrived well after we did, was almost done with their meal. Jesus? Nowhere to be found. It took two separate times for one of us to get up from the table and find a manager to complain. "oh, it's coming..." we were told each time. A third time, another manager came over and apologized and said he'd "get right on that." Food came out shortly thereafter and three out of the six dishes were completely wrong. On top of that, the pasta was severely undercooked (crunchy, in fact - maybe rushing our order? - but was told that was due to it being "fresh pasta" ?!?!) and the meatballs were rock hard. Still no sign of Jesus. At that point, so frustrated and with the kids starting to meltdown they were so hungry, my husband left with the kids and took them somewhere else to eat while my parents and I had to listen to apology and apology by a few of the managers, as they compped our "meal." My food was inedible and my father ate his meal anyway, even though it was not what he ordered.
While I understand new restaurants need to work out the kinks as far as service (and obviously, Jesus, our server, could care less about us as we never saw him after he took our order), I'd be willing to overlook that if the food was good. I have to say, I cannot remember an experience in a restaurant that even comes close to how abysmal our experience was last Friday. Such a beautiful space and outdoor area, so a real shame!
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