First of all, all these Yelp complaints seem to be from telephone reviews. If you have never been into the actual store you have no idea what's going on with this store or the owner. The owner is very old. He is a master at his craft. He is old fashioned and he just might he an "old dart"
As someone said. But he does fantastic work and like I mentioned, he is a master at his craft. He is OLD SCHOOL and probably just doesn't have the patience to deal with you over the phone. Maybe he can't even hear you. He doesn't even take credit cards, he still accepts CHECKS for crying out loud. I wish we could
Go back to the era of men wearing suits and looking dapper. James is probably sick to his stomach that the world has gone to hell in a hand basket and people have given up dapper suits for grunge wear and flip flops. Give the old geezer a break. I have had many pieces altered here and he does incredible work. He is from a time when men did deals on a smile and a handshake. He has always been very considerate and kind to me