My mom and sister have gone to Zolton's with favorable results and I too have had very good results until Yesterday that I got all over highlights. I am not at all happy with the way it turned out. It's too light and way too ashy. I requested caramel highlights, Gold or honey would have been acceptable, not the super blonde ashy highlights I ended up with. I usually ask for the "new talent" and never felt so dissatisfied with the results as i did yesterday. I even showed her a picture of what i wanted... with that said the stylist was polite and the front desk staff is always friendly.