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  • I wanted to love the Cromwell, but they fell short. It started when our keys didnt work to our room so we were let in, we had to go downstairs and get new ones. This happened two more times because none of them worked! Which was fine, but they didn't seem to care or listen to solve the issue. It was pretty frustrating that we had asked on our second trip up and down the stairs for someone to come up and help us and nobody came so we called down, then a maintenance person came to help and when we answered the door he said "finally." There is no reason for that, and kind of ironic when we were the ones that had been waiting an entire day, no really apology or attempt to make our stay better from that experience, then we wanted to pick up food from their kitchen, and when we called down the staff didnt know where it was, then the second staff member didn't know WHAT it was. So we didnt pick up, and then I later found it myself. The room was lacking in some basic ammenities, I didnt realize the pool closed at 5 and that there is only the Drai's pool not just a lounging one as well similarly to the MGM. So honestly if youre going to spend a ton for a great experience do it somewhere else. OH and our destription of our room said we had a living room area, and there was a couch inside the room at best.
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