This would have been my second time coming to this location. I was looking forward to this massage appointment all week. I got there today, checked in, and they let me fill out my paperwork. Then they told me my appointment was not today it was actually for next week. They said I booked it wrong (which may have been the case) but the lady was absolutely rude about it. Being in the guest service industry I understand the way you would talk to a client. This lady needs some training. She not only embarrassed me in front of another guest in the waiting area and made me feel dumb about booking my appointment but she also was rude when I asked if they had any times later today-she responded "I already told you no" btw she didn't even call me up to the counter to tell me about this mis communication she literally shouted it across the room for the other guest to hear. I left there actually in tears... in my car I called the Zen Massage in Cornelius and they KNOW guest service. They got me right in 15 mins later and truly made my day. Now coming to read the reviews it seems alot of people have the same experience with this snarky front desk girl-who I learned is actually the manager. I will not be back- and the franchisees should open their eyes up to their reviews.. it's no coincidence!