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  • I wish I could review the food, but was completely unable to get service Saturday night, Dec. 13. My husband and I came in Saturday night after visiting the Railroad Park's holiday lights with family. We simply wanted hot chocolate that was marked as a special with signs on the front doors. There was one table full of customers eating, three teenage boys at the bar and at the other end of the bar two teenage girls. The girls had their shakes already and the only employee on the floor was chatting with them. My husband and I sat on the end of the bar near the teenage boys...waited a few minutes, weren't acknowledged or glanced at as the conversation continued at the other end of the bar. After a few more minutes, my husband decided to use the restroom while I placed the order...hopefully a quick to go order. Two other teenage male servers and an older adult male server or worker came out. One brought one shake to the 3 teen boys next to me, who then asked where their other two shakes were to the confusion of the server. None of the 4 employees glanced at me, acknowledged me, or asked why I might even be there after about 10 minutes (conversation going strong between the one teen server and teen girl customers still.) My husband returned from the bathroom, we waited some more & I said, well, "Maybe we should just leave." One of the teen boys sitting next to us said, "That sounds like a good idea." He and his friends were also upset at their lack of service. The trio of teen boys still hadn't received their missing 2 shakes and no worker had ever acknowledged our presence, with only one table filled with 3 customers. The only customers getting attention were those that the workers seemed to want to flirt with. As my husband and I walked out after being ignored for roughly 15 minutes, I started to ask for a manager, but my husband said forget it, it's not even worth it. Hope somebody else gets service, not better service, just service.
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