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  • Mamie Clafoutis is one of my favorite bakeries in Montreal, I went once a week for take out and dine in. Their Staffs always offer friendly served which make you feel welcome home. However this Sunday Dec 10 a BAD customer service experience tainted the afternoon. I was at Île des Soeurs branch. I ordered my coffee and patisseries that I've been ordering for years and this time I asked for some Soya milk, she(staffs) had a great attitude and was happily going to take care of my needs. But just about then, a cashier name Olivier who had been observing,stepped in. He said to me in a very embarrassing tone " You have to pay for it" "Give me the bill I will need to correct the transaction by refund you and then charge you for the Soya milk." I never knew I have to pay for soya milk, I felt very embarrassed. I could tell how uncomfortable the girl staff was at the interaction. She wanted to satisfy the customers, but a cashier had taken over, and he was blowing it. Given all of the good places there are to eat in Montreal, would I want to spend my hard-earned money at a restaurent that makes me feel embarrassed???
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