| rev:text
| - Bad business move:
I have been going to Beijing Garden at the Chinese Cultural Center for three weeks now as I've been rehabbing my hand across the street. Every Monday I have ordered two lunch specials for myself and my wife trying out different lunch entrées with their lunch special which they advertise both outside on their billboard and inside on the lunch menu. Their advertised lunch includes soup, and egg roll and rice. For the past two weeks I've ordered hot and sour soup for both of us as our side soup. I was told that hot and sour soup and egg drop soup are the two options available as part of the lunch. Good. I like Hot and sour soup...not so much egg drop soup.
One thing to note: when I ordered my lunch for the first time, an older maître d' lady told me that they no longer offer soup as part of the lunch even though it's advertised but said I can have the soup like she was doing me some grand favor. I didn't make a big deal out of it at the time but I could have pointed out that since she advertised the soup is part of the lunch she therefore by law has to offer soup or take down her advertisements and replace them with something that fairly advertises what she purports to serve. Okay, this might be me being a little asinine but hey I got the hot and sour soup as part of our first-order. I let it slide.
The next week I came in I again ordered two lunch specials with two hot and sour soups. I asked the gentleman who took my order at the front register if soup usually comes with the lunch and he said yes and he reiterated that my options are hot and sour soup and egg drop soup. One thing to note is that when I did get to my two hot and sour soups, both containers were only half filled. Annoying, but again I let it slide without a fuss.
Today I went back prior to physical therapy ready to try out another two lunch entrées, getting to know the restaurants better and fast becoming a Monday regular. Once again I encounter the older maître d' lady. After ordering my two lunch entrées I requested hot and sour soup as my soup of choice for lunch and she immediately tells me no. "We do not offer that anymore" she says. "You don't have hot and sour soup", I ask. "No, you cannot have hot and sour soup" she replies. I'm like "what you talking about? You just change your policy this Monday?" Her reply was no. We don't offer that anymore.
So I'm a little taken back and I tell her "look, I got hot and sour soup last week and hot and sour soup the week before last week so why are you tell me I can't get it today?" What she said next didn't make a heck of a lot of sense but she told me she only offered it before because the restaurant was busy. I look around the restaurant and it's practically empty. I ask her "are you telling me that you don't have hot and sour soup ready to go because you're not busy right now?" She replies "no. You can order hot and sour soup on the side."
"So you do have hot and sour soup". She says yes. So I ask "why can't I have the hot and sour soup as the soup with lunch?" She replies "no hot and sour, egg drop". So I tell her "I don't like egg drop soup". She says "that's what you get". So I tell her "this is ridiculous. You rather lose me as a regular customer for no reason at all other then 'I don't want to give it to you' even though you served to me the last two weeks?"
She asks "you don't want egg drop?" I tell her "no. I don't like egg drop soup. I don't want egg drop soup. I want the hot and sour soup" which is been part of your menu for the past two weeks as part of the lunch special.
She tells me again I can't have it. So I tell her "well I don't want your lunch. Just give me what my wife ordered, I don't want the other order". She asks me "you don't want the other order?" I tell her "no. I am never ordering anything for you guys again". You had me as a regular customer and now you have lost me because for no reason whatsoever you got to make a big stink about the hot and sour soup.
This is bad for business. This is so utterly stupid. What's so special about your hot and sour soup that you have to make such a stink about it that you're going to disenfranchise a new loyal customer and send him out your restaurant so pissed off that he would sit here now and write out this diatribe? Wow! It's like something straight out of Seinfeld. No soup for you!
In any case, for customer service zero stars. To be fair to review, the Mongolian beef is good, the black pepper shrimp is good but the garlic chicken, the beef broccoli and the orange chicken are quite pedestrian and no better than PF Chang's. Actually PF Chang's beef broccoli is probably better. But the hot and sour soup? Pretty good if they would actually serve it to me. Not a big fan of the egg drop soup.
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