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| - I have been coming here now on a regular basis (2-3 months) for my post or pre-workout protein shake. Would normally go to OneStop Nutrition for my Shake, they seem to be the pros in that department. ProteinHouse management should look at the efficiency, consistency, and friendly customer service provided at the OneStops. (Protein Shake Business)
So here is my advice and experience for ProteinHouse. Your staff needs to up their Customer service game a notch or two for the prices you command, it is definitely a little off balance right now it seems. They are lacking a bit in terms of friendliness, prompt service, getting the orders out timely and efficiently to the CUSTOMER. I have experienced this on a very regular basis, and have had plenty of time watching them handle other customers, while waiting above normal times for my top of the market protein shake. A note to add, the place has never been busy during these moments, no excuses for this kind of marginal service.
The final straw to bring me to write this type of review, is the lack of consistency of the same top dollar shake I order on a regular basis from the ProteinHouse. I do not mind paying the price I pay, but I do expect my shake to be the same thickness, flavor and consistency every time I decide to come here. I see the same employees make my shake all the time, this is a management and service problem. Is their no algorithm or consistent recipe, or standard measuring devices to make these shakes? Are maybe your staff does not care to follow them or use the proper measuring devices on a consistent basis, therefor not caring about the product they are serving to your customers.
It is your front counter staffs actions driving this review. I hope you truly can review this as a training item with your team, and pay attention to the service your front staff is providing. I would like to see you guys be successful, I love your concept. I also think you can compete and kill it in the protein shake business, because the OneStops are doing just that killing it with their protein shake counters. Good Luck hope this helps and service on front side of the house gets dialed in soon. Hope it is only due to the bugs of a new location.
By the way, I did try their North Scottsdale location a few times awhile back for my protein shake, service was spot on and friendly every time. It should be the same experience at all locations.
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