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  • AVOID THIS STORE AT ALL COST! This is by far the worst experience I've had with any business. We have an infant at home and need 2 safety gates for the stairs. Nobody at the store helped us choose the gates, so we picked two that look like they would work and bought them. Nobody there to answer questions or help choose the items... When we made it home I opened one box and it was clear the gates won't fit. So 2 days later we put them back in the car and went back to the store to return them and exchange them for a different gate that fits. They wouldn't take them back!! AND gave me a piece of paper saying they cannot accept our return. I talked to the manager and she said that she cannot override the system and she can't take our return... although we bought these items at her store just 2 days ago! She gave me a number to call, which is apparently a third party that handles their returns, and she said only they can fix it. I called the number and they said they can't do anything and that I have to talk to the store. The store said exactly the opposite. This is the most annoying waste of time that nobody needs especially when trying to take care of an infant. I'm filling a complaint with the better business bureau, not just for the money but mostly for the principle. There are way too many better baby stores out there and this one will never get my family's business again. Shame on them!!
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