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| - I absolutely love going to Bodyworks! I'm very lucky to have benefits that cover massage therapy - they started last Summer, so I was able to have a massage every couple of weeks to use up my benefits, but this year I will have to stretch it out to once a month :(
I see Alex almost every time I go, except maybe once or twice when she wasn't available. I have no complaints about my treatments - they are thorough, careful, and reflect whatever my needs are that day.
Now let's talk customer service - I have never had such excellent service at a massage clinic. It starts the moment you decide to book. Bodyworks has no designated receptionist, but you wouldn't know it. In between appointments, the RMTs take turns checking emails and voice mails. I tend to email my appointment requests, because I don't always have time to make a phone call from work (and yet, I have time to write this review?). I send an email saying I want an appointment for Saturday mid-dayish, and I get a prompt response with a list of times available. If I book at least a week or two in advance, I usually get several choices (I suggest pre-booking at the time of your appt through). If they don't have any availability, they will always make the effort to find an alternative time or put you on the cancellation list. Sometimes the same email chain will have responses from several different people, so it just goes to show they share the responsibility of taking care of clients equally.
So, appointment is booked, and I am counting down the days. I always have a glass of water or two before starting, and Alex sits with me and has an actual conversation about how I'm feeling and what I want to work on. In the past, I have worked with RMTs that don't necessarily discuss what you want. They may listen carefully, but I don't always know if I'm making myself clear because I don't know the names for all the muscles. With Alex, I am confident she knows what I mean when I gesture to my shoulder and, once again, complain about sitting at my desk for 8 hours a day.
I like that the music isn't always whale sounds set to Bach - it's Frank Sinatra or Norah Jones maybe. I love that there is always a heating pad to warm my cold toes in the winter and it helps to relax my muscles. I once went to an appointment when I was recovering from a nasty cold; Alex boiled some water, dropped a little peppermint oil in there, and put it under the head rest so I could inhale it while she worked on my back. That right there is going the extra mile to make your client feel comfortable and taken care of.
My next appointment is in 1.5 weeks and I look forward to it. Oh, and the price is right - my benefits leave me to pay for just the taxes.
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