Went to u haul to bring some furniture back home from Arizona. They looked at my hitch and told me it was good. I went back a couple days later to pick up the trailer and then they told me I had the wrong hitch. They then told me i could buy one of their's, which I could have gotten days ago at a different place for much cheaper. My family had to wait 45 min in the car for them to figure all of it out. So they said I could drop it off at the other location by 7:00 p.m. the day I arrived home. Ok, now I'm on my way home and I get a call saying it was supposed to be back by 10:00 a.m. and they were wondering why I wasn't there. Anyway I wouldn't go there again. It's overall bad customer service.