was using this cleaner for years when we sent 2 pieces in for dry cleaning. usually only a couple dollars for kids dress. this time they charged $16 per piece for dry cleaning. little kid behind counter was admiring them. make sure if you send something, that it's not something an employee may want. otherwise you get an "upcharge" to discourage you from paying. they didn't want to help, they just wanted us to leave the clothes...???