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  • interesting. after my post, i got a message from jay, the mgr at the sammys location i described. it was a lengthy message, asking to make things right etc etc etc. what i find very interesting is that i have talked to jay before, when the bad instances happened! so clearly his memory is not so hot. we got takeout, half the order was wrong, we called in and were told they couldnt refund or give us a replacement on the house the next time we came in. a few weeks later we called the sahara location and placed an order and when we picked up, happened to tell the mgr about what had happened. SHE heaped the apologies and freebies on us and was extraordinarily nice. so then i called corporate and told them the whole story. after that, jay had called back and basically said well we dont really know who did what (not taking any blame), but we will send a gift certificate to you for your troubles. i am not exaggerating when i say we have probably spent several thousand at this place in the last year, and we had told corporate that. and the order that was wrong was about a $100 order. a few weeks later i get a $20 gift certificate in the mail. we havent been back to that location since. and now he cant even remember (this was only a few months ago) and wants to make things right?? i guess if i'd have replied to his message, maybe i'd have gotten another $20 off. no thanks, i'll drive to sahara. his reply just makes me irritated all over again. if you go there, dont ask for jay...he has memory issues.
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