This marks my first review with Yelp. I recently moved to the Cleveland area, Ohio City to be exact. I have been to Tremont Scoops multiple times now and usually love this local joint. I am typically in on Friday or Saturday nights after dinner and have always received stellar service. In fact by the second or third time the guy had my order memorized. He has always been friendly and even tells me what to sample based on what his favorite is in the case. He and whoever he works (usually the foreign female) with always seem to have a great time and joke around with us and always make my boyfriend and I smile.
This passed weekend we were in both Friday and Saturday. Friday night was the same outstanding service we normally receive. Friendly, upbeat and all three employees seemed to be having a great time while working.
However Saturday night was something completely different. It was like someone drained the fun out of this place. There was an older cranky man working who seemed to hate being there and smelled as if he just smoked an entire pack of cigarettes. Who wants ice cream when the person serving you smells gross?!? The other staff member tried to step up an account for the lack of personality but it didn't help, he seemed to drain the life out of everything. Even the music was depressing and from decades ago.
Note to management/owner on your busy days please, please try to have your stellar staff working. We as consumers love coming to a friendly and vibrant place where the staff remember us and interact with us. I will still come but if the cranky man is working we may double think before coming in. Bring back your fantastic staff we normally see on the weekends.