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  • Not sure what is it about this location, but it's small, the people that work here are super unfriendly and the service here is horrible! I came here shopping with my bf's little sisters, and I wanted a volumizing mascara that would give me a fake-lash look. When I asked the woman at the counter, she looked at me as if I were crazy and had no idea what I was talking about... Then she brought me a "mascara expert," who also looked at me with confusion. The awkwardness continued as she told me about 3 favorite mascaras and when I said "great, thanks" she stood there a little too close to me, then asked "well uh... u don't need me to put it on for you right?" in a somewhat condescending, rude, and supremely awkward way. I'm like... what is going on here. Sephora twilight zone. When I finally have the opportunity to try the mascaras on myself, another employee was standing a few feet away, watching me like a hawk. I saw her just staring at me out of the corner of my eye. I guess it's fine to watch your customers, but perhaps she could have been a little more discrete. Finally, I settled on a mascara sampler kit, but the one I was given had a broken seal. When I went to pay for my item, I asked the sales associate if I could have a new/unopened kit. She also looked at me as if she didn't know what I was talking about. When I explained that the seal was broken and showed her that, she very rudely scoffed, "well sometimes the seals bend over." I kindly asked her if she would please look to see if there was another one that didn't have a broken seal. It's your job to help the customer. She looked so angry having to go and check, I almost wanted to just leave, and I really would have if the kit weren't such a great deal (that is where the 2 stars comes from). When she finally came back and I paid for the item, she refused to look at me... I paid and got out of there as quickly as I could. Please don't spend your money at the Shadyside Sephora!
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