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  • This popping up Jack did not match the quality of others I have frequented. Although our cashier was friendly enough, and accurate in taking our order, several miscues that followed dampened this dining experience. Realizing it might be difficult to obtain, Diane and I nevertheless asked for our burgers to be prepared as medium rare as possible. A cook then came out to tell us that per corporate policy the meat has to remain cooking until it reaches 155 degrees. I nodded that I understood, and then within about a minute our burgers were produced. What? There was no time to have cooked them fresh after our brief encounter, so it is obvious that these dry and utterly well done burger patties (mine for a Sourdough Jack, and Diane's for a Bacon Ultimate Cheese Burger) had been prepared ahead of our order, and then all ingredients quickly cobbled together. And, although my order of Curly Fries was present, my order of a Monster Taco was noticeably missing from the two plastic trays holding our food. Back to the counter to report the missing taco, and it was swiftly supplied. So, we sat down to eat, and I noticed that some of my fries were congealed together, while Diane asked me to get her some salt. When I tried to find a packet or two at the condiment bar, I ran into two cups of pepper packets but no salt at all. So back to the counter to report this, and the friendly cashier went to the back of the kitchen and returned with a few packages of salt for Diane. So, now were we finally ready and well equipped to eat our late dinner? Unfortunately, not quite. For, as Diane prepared to dig into her cheesy Bacon Cheddar Wedges, she noticed that she had no fork. Back to the condiment bar I went, looking for a plastic fork. Yes, you guessed it; there were none visible. Nor a knife or spoon. So, back to the counter I went to ask for a plastic fork, which was soon produced by the cashier in a plastic package that also contained a plastic knife and a plastic spoon. At last we were able to eat our meals. My Monster Taco was fine, and the bacon in the Sourdough Jack cooked just right, in contrast to the overly done hamburger patty underlying it. 2-1/2 stars overall!
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