Far better experience than another wax salon I've been to. I've only been here twice but both times I've had a pleasant experience, albeit having my hair waxed down there. Calling and making an appointment was easy and they always had an opening that was convenient for my schedule. Receptionist was friendly and helpful with all the questions I asked on the phone and in person.
I had a different aesthetician the two times I went and both were very good at waxing. The first one was a pretty lady and was fast. Within 15 minutes I was done and my kitty was feelin' pretty. She also suggested some tips on preventing ingrowns. The second time I went, I also had a pretty lady who waxed me (is that a prerequisite for their employees? haha). She was friendly and talkative (in a good way), which helped me get distracted from the pain. Yes, it hurt a little bit, but any hair puliin' will always have a little discomfort here and there. Even though I was in and out of there in about 15 minutes, both aesthetician's were thorough. They made sure that they didn't leave any hair left, unlike the un-named wax salon that I've been to prior to Pretty Kitty.
The interior design of the place was cute and definitely girly. The place was also clean and organized. Overall I wouldn't mind going back to Pretty Kitty for my Brazilians since it IS the company's expertise. Also, watch out for coupons. From time to time they will have $20 or $35 specials sent within your junk mail (those coupon pamphlets that everyone ignores and throws out, tsk tsk).