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  • this company used to be called EZ Glide. I used to set up repairs and services for all our rental houses with Jim. service was great from the first call to completed appt. now, i call the "SlideRight" office, i get a rude individual to begin with, try to set an appointment to repair or service a sliding door or damaged screen. it is always three weeks out for the next appt. we set up time and day. day of service, tech always calls to say he has cancelled appts and if he can come early. great! it take less then fifteen minutes to service a 6'8 sliding door and charge 160.00.now to repair a sliding screen door , they prefer you order a new one rather then repair a screen that wasnt put in by them. and they want a deposit put down , then pay in full three to four weeks later when their type of screen is aval. that costs215.00. then when paid in full, when the new screen comes in ,a tech from slideright will call to say, he needs to be paid in full before he installs the screen. this is the responsibility of the person at slide right office to coordinate with the tect to show its been paid in full . or they are trying to pull a fast one to pay more. when i called the office to report that their is a tect at the rental property to instal the new screen and he is demanding to be paid in full, no one was there. i left a message and called the tech back and said he spoke to the office and they are looking for the paper work that shows its been paid. i told tech i have my receipt to show its been paid. office has not called me back. this has happened before twice, i over looked it before. but this time, i know i will not be using them for sliding door service again. i will pay another company to do business properly and in a timely manner. i have used this company for many years and i think its they are getting sloppy. i did my part on calling them asking for service and repairs.. i did my part my paying in full. they didnt follow thriugh on their part and are asking me to pay in full, again. when they were already paid. and i have a feeling the office person will not be calling to apologize for being doing he job well. i recommend she take more training on verbal skills, communication , customer service and phone etiquette. never again slide right. i do not recommend this company at all. just disappointing all the way around.
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