Pro: Got an appointment right away
Con: Woman asked me if I wanted gel, told her three times I don't want gel. Just regular polish. Turns out she gave me a gel manicure (I get my nails done once like every five years for special occasions only; I honestly didn't know that bottles look different to indicate gel, etc. now I do. If you're like me, the bottles with white tops are GEL, everything in the display case they tell you to grab is REGULAR.) which is a lot more expensive than their 14$ manicure I asked/booked an appointment for.
When I discussed how this wasn't what I wanted, asked to have it taken off and just be charged for a manicure (no polish at all, just get this gel off my nails) they said they do no refunds at all. Once the product is on, it's on, and you can only get a "free" removal.
My lines aren't straight on the painted tips, nor the nail line from the filing.
**Also there was a woman w/ her daughter yelling about how awful their location is near the strip. Said they butchered her kids nails and wanted them to fix it. Front desk lady asked her to take a refund and leave. Woman demanded they fix the damage, they told her they couldn't b/c it would hurt the nail too much. After 15 minutes of yelling a male who identified himself as the manager walked out and asked what was happening. Started that rodeo all over again**