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| - This is specifically for the Palazzo side of the gym, whereas the spa is used by both Venetian and Palazzo.
The gym here is significantly smaller than the one at the Venetian, but it is often far less crowded too. For me, I don't require all that much and it has all the free weights and machines that Jim G. wants, in addition to plenty of cardio machines, so there's no reason to trek over to the Venetian side for us.
The check in process can be such a pain! They need to change it. As you need to pay a resort fee (I think it's $19.99 a night and includes WiFi access) to get into the gym, we get a different hotel room key upon check in. Rather than having to wait in the line (where people check in for the gym or the spa, or make appointments and ask questions about the spa) forever just so we can sign and print our name and then get a tacky paper wristband, why not just have the doors only open with certain keys? That's how the gym at Four Seasons Westlake works and it seems quite efficient!
As for the spa, it is huge inside and has some very nice places to chill out. I've only ever been once about a year or so ago, so it's a limited experience, but the Wave Room is outstanding, the different types of showers (Rain Forest, Tropical Shower, etc) were fun, and the lounge is large and relaxing. I felt some of the other featured relaxation areas were a bit less so since they were positioned so near other areas and with people walking around and talking, the atmosphere was less than ideal. My actual massage was ok; nothing to rave about, especially for the price.
My biggest pet peeve about the spa was that it's advertised to us through the Grazie Club (Venetian and Palazzo's players club) that Platinum members get 20% full-priced services. I call to make the appointment, confirm the deal, etc., and when I go to pay (which they have me do before I go into the spa), I'm told I can't have it, as the card is in my husband's name. He will never use the spa, so it's not as if we're trying to double up on the discount. The credit card we have is the same, both our names are on the room, we're MARRIED. Nope. Only he can use the discount. It's cheap and petty of them to do that, considering how much we spend at the hotel/casino and how much they are charging for treatments. However, to be fair to Palazzo, this is a Canyon Ranch decision, I realize; it still makes Palazzo look not too great. For what it's worth, while I do use the gym every time we go, I have not returned to the spa.
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