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  • I would have though that a call from customer service would have been made. No Dice. Do not fall for it! ***Click Here Now To Schedule Your Summer Tune Up Contact Us*** So I decided to go with the summer A/C tune-up special. 29.95 per unit with a donation of can goods. I called them back and scheduled. Charles arrived at 4pm in my 12-4 window given. He greeted me and I showed him in and explained that it was perfect timing that the units are in need of coolant and that the lower unit had some freezing on the coils. (They had been working hard with the recent increased humidity) I should have kept my mouth shut. I understand why A/C units freeze and low coolant suggest a leak. I know for a fact that it has taken 3 years to get to this point with a leak. (Yep same thing from 3 years ago when I had a A/C company top it off.) Within a matter of 10 minutes I was told Charles that I need 2 capacitors plus the coolant at $79 per pound and a chemical wash for a total of about 900 dollars OR i could pay $1600 for a 5 year service plan and todays repairs would be included. 1st off the bait was a A/C tune up. To me that should include some kind of cleaning. I hear adds all of the time and the usually off up to a pound of coolant. 2nd Capacitors are cheap parts and take a matter of minutes to replace. 3rd the whole Idea was to get into my house and sell me a over inflated service agreement that included a whole 10% off to replace my unit. I told Charles to add the coolant since I knew it was needed. I am not really sure he loaded the amount of lbs. that he said but I really did not care at this point I just want this to be over. Afterwards when it was time to pay he offered me a 2 year agreement for $700. I declined and paid them $440.00 which include the tune-up fee for 2 units. I will never do business with Emergency Air and beware of calls for low price A/C tune-ups. By the way the can goods are still sitting on my counter.
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