I have been here twice now and both times were for several hours. The employees are beyond helpful and super nice. The sandwich I ordered today was delicious and the drinks both time were wonderful. Yes, it is pricey, but coffee everywhere is pricey now. And their cups of regular coffee are cheaper than Starbucks. Like nearly everyone has said, the red velvet mocha is to die for. Seriously yummy. Just don't order a large because it is HUGE.
The only thing this shop could use is more power outlets.