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  • I saw the review for A Spotless House and was very excited since I had paid twice as much for carpet cleaning last time around! They were very nice on the phone and were able to come out the next week (I wasn't in a hurry) to clean the carpets. I made sure that they used water extraction since that is the kind of cleaning that our carpet requires to maintain the warranty. The guy (Doug, I believe) assured me that it would take only 5 hours for the carpet to dry, so I had him come out in the morning while my kids were at school. There would be plenty of time for the carpet to dry before the kids came home. Afterward, the carpet was cleaner, but I was disappointed that it didn't get nearly as clean as the last cleaners had. Since we have carpet that is guaranteed not to stain, everything always comes out when it is professionally cleaned. We had no stains or major spots - just general traffic dirt - and he didn't even get all of that out. We discovered a week or so later that he hadn't even bothered to clean the carpet on the other side of my son's bed (which is about 3 feet from the wall, so there is plenty of space). We got new beds, and now there is a big dirty streak along the wall where the carpets weren't cleaned. There were also some very minor spots in the master bedroom that didn't come clean and didn't even much lighter, even though they weren't dark to begin with. The carpet was very wet after he finished, and it wasn't nearly dry after 5 hours - even with the ceiling fans and a box fan blowing on them! I had to put towels down on the carpet in places after the kids got home to keep them from walking on wet carpet. The last company got the carpets very, very dry and left us little booties to use until it was completely dry, which took maybe 3 hours tops. All in all it was less than impressive and I won't be using this company again. I guess you get what you pay for!
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