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| - I used to love The Works for their veggie burger, but I have absolutely no desire to return.
I went on a Saturday night and got my usual (Son of a Beech veggie burger with spicy die-cut chips). Service was slow, but that's expected when it's busy on Saturday night. My burger finally came (after about 30 minutes), and starving by this time, took a large bite only to realize they served me a beef burger... Not a great revelation when you're a vegetarian.
Thankfully, they acknowledged their mistake and put in an order to get me my proper order, but then proceeded to take another 30+ minutes to get my veggie burger (as I watched other people get served). By the time I got my food, my boyfriend, who was waiting to eat his meal with me, had a stone cold burger on his hands. Needless to say, neither of us enjoyed our meal and we will not be back. For such an expensive burger ($15-20 before tax), I would expect better service, a real apology, and some actual compensation for making a terrible mistake.
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