So far, 5 stars. Don't be surprised if you get a machine. She called back quickly. So make sure you leave a message. She was very kind on the phone. Told me her price for my shih tzu. It was fair for the grooming world. I have paid more and I've paid less. She explained to me that she only does one hour appointments. She is the only person at this shop and she owns it. This means she is going to treat you good. She is getting me in on fri at 5:30 pm. Let's be honest nobody likes working late on a Friday but she is happy to do so. I have never been here before so I will update when my appt is done.