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| - I have been wanting to try this place for some time as I had heard nothing but great things and thought it would be nice to take my mom out for restaurant week & they had a great menu.
I have to say the whole experience was strange, but my review is not about service - we liked our server. He joked around with us and was light hearted. It's about management and the chef, and I really hate leaving bad reviews but at the end of the day this was not handled properly.
First we came in greeted by a gentleman and then a blonde woman, mind you she still had sunglasses on top of her head at 6pm. She came and started talking like we weren't standing there to the guy about wanting to put us at table "blah" but it was still seated so lets move them to table "blah" - then went on some weird ramble about the tables. Mmkay... Come to find out she's a manager.
We were taken to our table and quickly greeted by our server with water. He talked to us about the restaurant and how it was a duplex, etc. Then we ordered.
First course came out, mom had the potato leek soup, and I the Brie Brulee. The soup was delicious, but very thick and filling. The brie was warm(ish) and came with bread crisps, grapes, and pears oh and one strawberry for color lol. Nothing fancy and honestly was surprised by the presentation or lack there of.
So my mom ordered the steak. She eats steak maybe twice a year- she's not a meat eater! When she does order steak she likes it like a dang hokey puck, well done no red, it freaks her out. To me, a person who loves meat, this is just a crime - but to each their own right. We
joked with the waiter about this and all was good.
Out come the steaks ... mine was a perfect cut of filet. Very tender, juicy and flavorful. It paired very well with the mushroom creme sauce and mashed potatoes. The asparagus was burnt but I actually liked it. Now, when my mom cuts into hers she comes to realize she was given the end cut of meat with all the fat and gristle. This is the cut I give my dogs- no exaggeration. It almost looked like cutlets that were attached by fat. Bottom line it wasn't a good cut of filet. She got upset thinking the kitchen gave her the crappy cut because she's getting it well done so may as well give her the crap end cut if its going to be cooked to nothing. Now this may not have been the case but none the less she was upset and took it as an F-U from the kitchen/chef. Regardless of the situation, the piece was not good and shouldn't have left the kitchen. We let our server know and then it just got awkward....
He obviously wanted to rectify the situation and make it "right" and asked what she wanted in replacement or what he could do, she said nothing she was just very unhappy and wouldn't be back. The exchange went on for a solid three minutes of "let me fix this" and "no, thank you" at this point I was getting uncomfortable. It just wouldn't end.
Then comes the manager - the previous blonde greeter (Helena)- over to try and fix it as well. My mom just shut it down saying everything was fine nothing to fix she was just done. I expressed she was upset by the cut of meat and again my mom said just don't worry about it. The manager didn't really have any words she was like "oh, um, okay are you sure."
We then sat there for a while waiting for my dessert ( I mean I still wanted it) as my mom decided to decline anything further. I was happy with my food so I was obviously going to keep eating. They brought out TWO creme brulees. For one, my mom ordered the pear and I the brulee. She said she didn't want anything so they brought me two? Sadly, it went to waste, I can't stomach two desserts.
We then wait to get the check (10 min) and when we get the bill they took half off my moms portion- $20. I have to say I was honestly surprised by this. All she ate was a small cup of soup- she sent back the steak and didn't have dessert. We honestly weren't expecting the bill to be changed but any restaurant I have ever worked or witnessed an issue like this - typically the manager presents the bill and that meal is taken off. Neither of which happened.
As we left "Helena" goes "I hope whatever it is your dealing with gets better" - I'm sorry, whatever we are dealing with??!?! It took me a second to have that process and all I could do was laugh... is this person with her stupid sunglasses on top of her head at 8pm really ending it all with that comment. What we dealt with was a bad experience, and crappy cut of meat. Apologize, take it off the bill and take it as a learning lesson. Nothing was handled well.. at all... and now you are the reason I am writing this review. She is a terrible manager/ hostess with not the mostess, whatever her role. She is rude.
I give it two stars because I did enjoy my meal and though the ambiance was nice.
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