I gave 1 star because the bad customer service I receive every time I go to Dunkin to get my iced coffee. It isn't just by one person. It is by all of the people who ring me up and hand me my coffee. I understand that you have to be fast because of the drive through too, but there wasn't 1 smile. Not one person there is nice and friendly - dirty looks and snotty attitudes. I'm definitely going to reconsider stopping here to get my everyday coffee.