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| - What a wonderful experience. The Keg mansion continue to be one of the best spots in the city with AMAZING STEAKS, WONDERFUL SERVICE, and EXCELLENT ATMOSPHERE. I justed finished a dinner at the Keg. we came late so didnt get a table at one of the main dining rooms... hence, we headed to the 2nd floor... to the Bar...(The bar has no reservations policy, just came in, grab a chair or a table.. and enjoy nice music, cool people... and some Hockey as well :) )
The service by TERRY was the best ever. She is just a very good representation for most of the beautiful waitress who worked aside her during this shift.
When we had a tiny 'hiccup' with the service, MATT, the manager approached us, solved the issue in no time, and ensured the dinner will continue to be just perfect. he said and I quote 'you hold us to the highest standards which we hold ourselves to...' (What a nice thing to say supporting the customer, and showing how much he appreciate the place and the brand he works for)
As you can see by my reviews.. I eat in restaurants many times a week, but I NEVER received so much attention when raising an issue by the manager, who took my 'well being' on himself, ensuring a wonderful experience.
No doubts, the Keg is my favorite place for a good steak (I ate the NY which was fabulous). Also, I love those small desserts they serve in the end of the meal. give it a try, you wont be disappointed.
Matt, Terry - Thank you for making my Saturday night so nice and tasty!
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