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| - First of all you should know I am a licensed Engineer and very fussy and particular. Cars are a hobby for me so I notice everything. I have never felt compelled to write a review of an automotive repair shop before, but I feel a duty to make this report because of the value received. So now I have that out of the way, read on:
Reception: A tiny, two-seat area where the walls are covered with exhibits forming sort of car museum - everything that can go wrong and they've fixed, it's there. And the magazines include automotive service specialist publications, so I was clearly in a place where the people there were interested in their craft.
Receptionist: Steve, who I thought was a bit shouty and wasn't too sure about to start with. But I was wrong. He kept me informed about the work as it progressed, even brought the wheel into the reception area to show me what they had to do, showed me the replacement part as soon as it arrived, and clearly knows about customer concerns. I witnessed him dealing with a wide variety of customers, from young to old, and he knows how to communicate politely and how to explain things to those who don't understand cars.
The Manager and Owner: Kevin, a sort of Automotive gem. He's out there with the technicians, and apparently eats, sleeps, and breathes auto repair. He's a motorhead, and used to ride bikes. I heard him talking about a fix where he saved a customer thousands by repairing an on-board computer - a sealed, supposedly non-repairable part, by the way- by fixing two tiny wires inside it. The old wires are there in his exhibits, so I know what he did.
The Work: All done properly, the car was returned clean, and for half a day's work I was charged $217 (including parts). Try getting that kind of value from a dealer.
In Summary: At last I have found a place I can trust, one that is fair, and because the owner has a passion about what he does and is on the service floor, I feel the work will be properly and consistently done. And their prices are extremely reasonable.
My only Concern: I hope their business model keeps them in continued operation, they aren't the kind of cut-throats I've experienced before so their profits can't be huge. But the odds tend to be stacked in favor of decent, responsible businesses so I wish them the best.
I'll be back.
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